Casper Ekart is one of India’s leading logistics operators today that offers quicker and intelligent delivery solutions in 2025. The company has introduced several updates to make shipping more efficient and the customer experience better. With improved last-mile connectivity and expanded service areas, Casper Ekart is transforming the logistics industry. The company has also enhanced infrastructure to enable parcel tracking and dispatching more efficiently. Its safe delivery network reaches even remote pan-India.
Casper Ekart focuses on sustainability and innovation in 2025, electric vehicle phase transition to become green. Its improved support and delivery timings are advantageous for businesses and end-users alike. The digital integration of the company enables effortless order synchronization and customer notification. AI-based technology and real-time support are a part of the service landscape today.
Casper Ekart’s 2025 Roadmap for Logistics and Delivery Growth
Advancing well into 2025, Casper Ekart has expanded delivery scope and coverage, enhancing delivery efficiency as well as enabling real-time customer communication. The logistics network has achieved higher regional penetration with more advanced route planning, better inventory management, and faster dispatch arrangements.
Here’s a snapshot of what Cas per Ekart now offers in terms of updated services:
| Service Feature | 2024 | 2025 Update |
| Delivery Coverage | Tier 1 & Tier 2 Cities | Tier 1, Tier 2, Tier 3 & Rural Areas |
| Average Delivery Time | 48 – 72 Hours | 24 – 48 Hours |
| Customer Support Availability | 8 AM – 8 PM | 24/7 Helpline and Chat Support |
| Shipment Tracking | Basic Tracking | Live GPS-Based Tracking |
| Return & Refund | Manual Process | Automated App-Based Returns |
| Delivery Vehicles | Diesel Vehicles | Electric Vehicles with Smart Sensors |
Smarter Tech for Smarter Deliveries
Customers can now enjoy real-time tracking through the mobile app, monitoring their parcels from dispatch to doorstep. The use of artificial intelligence enables smarter delivery routing, especially during traffic jams or harsh weather conditions. These improvements have led to faster and more reliable service. The company has also built strong links with major e-commerce platforms for smooth logistics. Orders placed online are automatically synced with Casper Ekart’s system for instant processing. Pickup requests are now quicker and more convenient. The delivery team provides immediate proof-of-delivery, enhancing transparency. These updates support better coordination between sellers and buyers.
Customer Support Upgrade: Casper Ekart’s 24/7 Helpdesk
In order to counter the growing need for instant support, Casper Ekart has introduced a 24/7 customer support system in the year 2025. This includes a multilingual call center as well as an AI chatbot directly integrated into the Cas per Ekart mobile app. A round-the-clock ticketing system ensures that escalated issues are resolved within time. Real-time delivery updates are also provided to customers on WhatsApp and SMS, keeping them informed every step of the way.
Customers may also call the delivery agents directly from the app to get immediate clarification. The AI-driven helpdesk also addresses routine queries in real time, providing a time save for customers. Support for regional languages has been added to serve rural and semi-urban customers. Refund is also processed within only 12 hours when pick-up for return is organized.
Casper Ekart for Businesses: 2025 Commercial Logistics Plans
Casper Ekart expanded its services in 2025 to provide services to businesses, especially MSMEs, D2C companies, and eCommerce sellers. It offers competitive bulk shipping prices and warehousing spaces in over 30 Indian cities. API tools support auto-syncing of orders with platforms of sellers.
Businesses have various payment modes, including cash-on-delivery and electronic payments. Automated invoicing combined with GST compliance minimizes backend activities. These services purported to bring scale and efficiency to business consumers. As fashion collaborations continue to grow
Casper Ekart Mobile App: New Features in 2025
Casper Ekart’s mobile app has been revamped in 2025 for a better customer experience. Customers can now monitor their packages in real time with GPS-enabled feature. The chat feature on the app provides users with direct access to support for on-the-spot help. Returns pickup can also be scheduled at the touch of a button. The app also allows users to choose time slots for delivery as per convenience.
The delivery person’s current location can be tracked in real-time while on the move. Additionally, the app also now supports more than 10 regional languages. Multilingual support simplifies the use of the app for people across various regions. The app is now more personalized, interactive, and accessible altogether.
Wrapping up
Casper Ekart is planning to significantly grow its logistics footprint by the close of 2025. The company targets the launch of over 50 regional hubs and 200+ micro-warehouses throughout India. These additions aim to boost delivery speed and regional access. Casper Ekart is also eyeing international growth, with initial cross-border services being considered for Nepal and Bangladesh. This move could mark the brand’s first step into global logistics. These pilot programs show promising results for faster last-mile delivery. Full-scale drone deployment could begin by mid-2026.
FAQs
Q1: What is the average 2025 delivery time of Casper Ekart?
A: With more geography coverage and logistics, 24 to 48 hours delivery of most of the parcels is guaranteed in India.
Q2: Is there 24/7 customer support offered by Casper Ekart?
A: Yes, Casper Ekart is available 24/7 through AI chatbots, live agents, call, and mobile app.
Q3: How do I track my parcel with Casper Ekart?
A: Parcels are GPS trackable in real-time on Casper Ekart website or app.
Q4: Is refund and return quicker with Casper Ekart?
A: Refund is issued within 12 hours of receiving the returns, and returns are easily bookable and schedulable online using the app.
Q5: What languages does the Casper Ekart app support?
A: The app provides over 10 Indian languages in an attempt to serve users from different regions.
Q6: Does Casper Ekart serve companies?
A: Yes, Casper Ekart indeed offers business logistics services like bulk shipping, warehousing, and API integration of MSME and D2C company.
Q7: Is Casper Ekart available in rural areas?
A: Yes, the service itself goes to several Tier 3 cities and rural towns today and goes very far and wide with its delivery range.
